What do I need to create an account in Value Mobile?
Please have the following ready to create your account in the Value Mobile website
- Valid Photo ID
- Valid Email Address
- Valid Visa/Mastercard/American Express credit or debit card (this is optional for the $29.99 monthly plan)
What if I don’t have one of the above?
Unfortunately, a valid photo ID, and email address are both required to create an account on Value Mobile. If you don’t have a valid Visa/Mastercard/American Express credit or debit card, you may subscribe to the $29.99 plan as long as you present a valid photo ID and email address.
I signed up for the $29.99 plan. Why was I charged $47.49?
The $47.49 amount is composed of a one-time charge of $15.00 for the SIM card, and a monthly recurring charge of $32.49.
The $32.49 monthly recurring charge is composed of the $29.99 monthly plan, $1.00 E911 fee as mandated by GovGuam, $0.45 Local Number Portability (LNP) charge as authorized by the FCC and the Universal Service Fee charge, which is adjusted quarterly by the FCC. Currently the USF is $1.05 for the $29.99 plan.
I signed up for the $39.99 plan. Why was I charged $57.83?
The $57.83 amount is composed of a one-time charge of $15.00 for the SIM card, and a monthly recurring charge of $42.83.
The $42.83 monthly recurring charge is composed of the $39.99 monthly plan, $1.00 E911 fee as mandated by GovGuam, $0.45 Local Number Portability (LNP) charge as authorized by the FCC and the Universal Service Fee charge, which is adjusted quarterly by the FCC. Currently the USF is $1.39 for the $39.99 plan.
I signed up for the $49.99 plan. Why was I charged $68.18?
The $68.18 amount is composed of a one-time charge of $15.00 for the SIM card, and a monthly recurring charge of $53.18.
The $53.18 monthly recurring charge is composed of the $49.99 monthly plan, $1.00 E911 fee as mandated by GovGuam, $0.45 Local Number Portability (LNP) charge as authorized by the FCC and the Universal Service Fee charge, which is adjusted quarterly by the FCC. Currently the USF is $1.74 for the $49.99 plan.
How is Value Mobile billed?
Value Mobile accounts are billed every 25th of the month for the upcoming month. Invoices are due on the 1st of each month and the credit or debit card stored on file is charged for the immediate month’s charges as well as any excess charges from the previous month.
Will I receive an invoice for my account?
Yes. An invoice will be generated and sent to the email you provided for your account on the 25th of each month. Please ensure that you have a valid email account to receive the emailed invoices. Please check your spam folder as well since some email services may incorrectly divert valid emails to the spam folder.
What is Autopay?
Autopay is a convenient payment service for the Value Mobile monthly plans. The same credit or debit card used upon activation is used for the subsequent monthly billing of the services.
When is my credit/debit card charged?
Your credit/debit card will automatically be run and charged on the 1st of each month.
Can I pay ahead of the credit/debit card run date?
Yes. Payment can be made anytime from the 25th through the end of the month. Once payment has been made, the credit/debit card on file will not be run and charged for the current invoice.
What happens if my monthly payment on the first of the month does not go through?
Once the credit/debit card is run and payment is not successfully made, the system will AUTOMATICALLY stop certain services such as outbound calling, texting, and LTE Data. You MAY have some partial ability to receive calls. On the 4th of each month, if full payment has not been made for the account, the system will automatically disconnect your service completely.
What happens when my service is disconnected on the 4th of each month?
Once service has been disconnected, a reconnection fee of $15.00 will need to be paid to reconnect the service. Reconnection of service for units disconnected due to non-payment will be between 1 to 4 hours from time of payment of the amount owed PLUS the $15.00 reconnection fee.
IMPORTANT BILLING DATES
|Every 1st of the month||Your credit/debit card will be charged for the current billed amount.|
|Every 4th of the month||Deactivations are made for unpaid accounts. A reconnection fee of $15.00 will need to be paid to reconnect the service.|
|Every 24th of the month||All device reactivation and seasonal deactivation requests will be processed.|
|Every 25th of the month||Your invoice of services for the next month will be generated.|
How am I billed?
Each device under your account is automatically charged on the 1st of every month. The latest credit/debit card information that you entered in the system will be used for all of your devices in your account. Make sure that your credit/debit card information is always correct and updated to prevent service interruptions.
If you are a cash customer, be sure you to visit any iConnect location and pay on or before the 1st day of the month.
Can I have multiple credit/debit cards on file?
No. Unfortunately, only one credit/debit card can be associated to each Value Mobile account.
Please make sure your credit/debit card account is up-to-date to prevent unwanted service interruptions.
Should you use a different credit/debit card than the one you want charged for recurring balance, please be sure to update this information online.
How long can I set a SIM on seasonal deactivation?
Seasonal deactivation can only affect SIM cards for a maximum of 3 months. After which, SIM cards will be deactivated permanently and cellphone numbers recycled.
Since the Value Mobile Service doesn’t require a contract, can I cancel my subscription at any time? Do I get a refund or credit for unused days?
For Value Mobile, the 24th of the month is the cut-off date for both deactivation and reactivation requests to take effect. For example, a deactivation or reactivation request made on the 10th of the month will take effect on the 24th day of that month. A deactivation or reactivation request made on the 26th of the month will take effect on the 24th day of the following month. Since the next month’s invoice is generated on the 25th, a subscriber with deactivation request made after the 24th of the month WILL STILL BE LIABLE to pay the invoice generated on the 25th which is due on the 1st of the following month. There will be NO credit or refund issued for unused days resulting from deactivating an account before or after the cut-off date. Even if there is no contract required for Value Mobile Accounts, termination of an Account is equivalent to a deactivation and will be subject to the same cut-off and rules under this provision.